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Telehealth urgent care: video evaluation for selected non-emergency concerns from Sanova. A clinician determines whether telehealth is appropriate or an in-person visit, testing, imaging or emergency care is needed. Short-term medication refills are also available by video when clinically appropriate.
Running out of a stable maintenance medication? Eligible Arizona patients can complete a telehealth evaluation for an appropriate short-term bridge refill. Prescription not guaranteed; no controlled substances.
Sanova Telehealth is available to patients who are physically located in Arizona, where our treating clinicians are legally authorized to provide care. Video visits are not currently offered for patients located outside Arizona.
You don't have to live near Oracle Road to see a Sanova clinician. If you're anywhere in Arizona, at home in Phoenix or Flagstaff, at a resort in Scottsdale or Sedona, or visiting family in Tucson, you can start a video visit from your phone. You only need to be physically in Arizona during the visit.
Traveling without your pills, left them at home, or your own doctor can't be reached? When it's clinically appropriate, we can bridge the stable, non-controlled maintenance medications you already take, including:
Prescription not guaranteed. Clinical evaluation required. Some medications require recent labs, vital signs or an in-person evaluation. Sanova does not provide controlled-substance refills through this service. How online medication refills work →
Your clinician sends the prescription electronically during the visit, so it is usually ready soon after you hang up. Choose any pharmacy in Arizona:
Have your pharmacy's name and location ready, plus your medication bottle or list if you have it.
Traveling and out of medication? Read our step-by-step guide →
We accept Medicare, AHCCCS, Tricare, UnitedHealthcare, Blue Cross Blue Shield, Aetna, Cigna, Arizona Complete Health and many other plans, including plans from out of state. Telehealth coverage varies by plan, so check your coverage or call us first.
Visiting from out of state or don't want to use insurance? A self-pay telehealth visit is $140, the same price as an in-person visit, with no hidden fees. See all our prices
Our clinic is on North Oracle Road, but our video visits reach every part of Tucson. Whether you live in Midtown, work downtown, study at the University of Arizona or are visiting family on the east side, you can see a Sanova clinician from your phone without crossing town.
Ran out, lost your medication, or your doctor's office can't get you in? We can prescribe the medications you already take and send them to the Fry's, Walgreens, CVS, Costco, Sam's Club or Walmart pharmacy closest to you anywhere in Tucson. Controlled medications are not prescribed.
When something needs an exam, a swab or an X-ray, your clinician will tell you. You can walk in to our clinic at 15883 N Oracle Rd, Monday to Saturday, 7 am to 7 pm, or we'll direct you to the nearest emergency room if it's urgent.
Guests at El Conquistador Tucson, A Hilton Resort; Miraval Arizona; The Ritz-Carlton, Dove Mountain; Omni Tucson National; The Westin La Paloma; and Loews Ventana Canyon can start a video visit from their room. Our clinic is within about 15 miles if you need to be seen in person. (We are not affiliated with these hotels.)
Yes. Anyone who is physically in Arizona can have a video visit, no matter where in Tucson you live. You never have to drive to our clinic unless your clinician recommends an in-person exam.
Yes. Students can start a video visit from campus or their apartment, use their insurance or pay the $140 self-pay price, and have prescriptions sent to a pharmacy near campus.
Yes. Winter visitors, business travelers and families visiting Tucson can see us by video while they're in Arizona, including for refills of medications they forgot or ran out of.
Call (520) 232-2525 to start a video visit · Prices and insurance · Self-pay video visit: $140
You don't need to drive to North Oracle Road to find out whether you need to be seen. Patients in Catalina, SaddleBrooke, Oro Valley, Rancho Vistoso and anywhere else in Arizona can start from home.
Sign up ahead of time with our secure online pre-registration so your information is on file before you speak with anyone.
Telehealth visits are set up by phone. Call (520) 232-2525 and tell our front desk you'd like a video visit. Phones are answered Monday–Saturday, 7am–7pm.
We text or email you a secure Doxy.me link. There's nothing to download — just tap the link on your phone, tablet or computer to meet your Sanova clinician. You must be physically located in Arizona during the visit.
That may be home-care guidance, a prescription or refill sent to your pharmacy when appropriate, or a recommendation to walk in for testing, X-ray or a procedure.
A telehealth visit works well for some concerns and not for others. Here's how to tell the difference.
Symptoms your clinician can assess through conversation and visual inspection — like a rash they can see clearly on camera, or discussing symptoms and history for guidance and triage.
Anything that depends on a hands-on exam, reliable vital signs, a swab, urinalysis, X-ray, or a procedure typically can't be completed over video.
If the likely next step depends on a swab, urinalysis, X-ray, procedure or physical examination, an in-person visit may be more efficient than starting with a video call.
Subject to clinician evaluation during your visit, video care may be appropriate for:
A clinician determines during your visit whether telehealth is appropriate for your specific symptoms.
Ran out of a maintenance medication and can't reach your primary care provider? A Sanova clinician can review your medication by video and, when it's clinically appropriate, send a short-term "bridge" refill to your pharmacy so you don't go without while you arrange follow-up with your regular provider.
Your clinician decides whether a refill is appropriate and may ask you to come in if an exam, vital signs or lab work is needed first.
Sanova does not refill controlled substances, by video or in person. Bridge refills are short-term and are not a replacement for ongoing care with your primary care provider.
Online medication refills in Arizona → · See all urgent care services →
Telehealth is not a substitute when the condition requires:
Sanova accepts most major insurance plans, including Medicare, AHCCCS (Medicaid), Tricare, UnitedHealthcare, Optum, Blue Cross Blue Shield, Aetna, Cigna, Arizona Complete Health and Humana. HSA and FSA cards are accepted. Telehealth coverage and patient responsibility can vary by carrier, product and benefit design — we can't promise coverage for a specific plan without verifying it first.
Check your plan on our Costs & Insurance page, or call us to verify before your visit.
Costs & Insurance →Ready to be seen? Pre-register online, then call (520) 232-2525 to start your video visit.
Sanova telehealth is available to patients who are physically located in Arizona at the time of the visit, where our treating clinicians are authorized to provide care. Video visits are not currently offered to patients located outside Arizona.
Pre-register online so your information is on file, then call (520) 232-2525 and ask for a telehealth visit. We text or email you a secure link, and you tap it to join. Phones are answered Monday through Saturday, 7am to 7pm.
No. After you call, we text or email you a secure link. Tap the link on your phone, tablet or computer and your visit opens in your web browser through Doxy.me. There is nothing to download or install.
Yes, when it is clinically appropriate. Sanova offers short-term bridge refills of maintenance medications for patients who have run out or cannot reach their primary care provider. The clinician decides during the visit whether a refill is appropriate or whether you need to be seen in person first.
Sanova does not prescribe or refill controlled medications by video or in person. This applies to video visits and in-person visits.
Anything that depends on a hands-on exam, reliable vital signs, a swab, urinalysis, X-ray or a procedure. For those, walk in to Sanova Urgent Care at 15883 N Oracle Rd, Ste 101, Monday through Saturday, 7am to 7pm. No appointment is needed.
Sometimes a concern needs hands-on care — an exam, a test or an X-ray. If that happens, you’ll be asked to come in the same day, and you pay for one visit, not two: the video charge rolls into the in-person visit.
Sanova accepts most major insurance plans, but telehealth coverage and your share of the cost vary by carrier and plan. Check the Costs & Insurance page or call us to verify before your visit.
No. Severe chest pain, severe difficulty breathing, stroke symptoms, major trauma, uncontrolled bleeding or loss of consciousness need 911 or emergency care, not a video visit.
Further reading: Why use telehealth? (Telehealth.HHS.gov).
Severe chest pain, severe difficulty breathing, stroke symptoms, major trauma, uncontrolled bleeding, loss of consciousness, severe neurologic symptoms, or another potentially life-threatening emergency requires 911 or emergency care rather than telehealth.
🚨 Call 911 for Emergency Symptoms