— PATIENT RESOURCES

Patients & Families: Before, During & After Your Visit

Get ready before you arrive, know what to expect while you are here, and find help with results, records and refills afterward. Below, we also keep trusted public-health links for families in Oro Valley, Catalina, SaddleBrooke and North Tucson. None of these replace an evaluation by a clinician — and if you think you are having a medical emergency, call 911.

Start Here

Before You Click Out: What Sanova Can Handle Today

Many of the questions that bring patients to this page — a fever that won't break, a cut that might need stitches, a UTI, a sprained ankle, a prescription that's about to run out — are things we treat on a walk-in basis at 15883 N Oracle Rd, without an appointment. Use the links below to get to the right place fast; the public-health directory follows.

See what we treat

Illness, injury, infections, on-site X-ray and lab testing, sports physicals and IV hydration — all on one walk-in services page. Kids too: pediatric urgent care.

Insurance & self-pay

We accept Medicare, Tricare, UnitedHealthcare, Blue Cross Blue Shield and most major plans, and post transparent self-pay prices. Insurance & costs.

Prescription refills

Running low and can't reach your PCP? Our providers can write a bridge refill for routine maintenance medications (no controlled substances). Online medication refills in Arizona.

Hours, directions & check-in

Mon–Sat 7am–7pm, on Oracle Road next to McDonald's. Directions & hours, areas we serve, or pre-register online to shorten your wait.

Want to read more first? Our health guides cover heat illness, sprains and X-rays, UTIs, rapid testing and when to choose urgent care over the ER — written by the providers you'll see here.

Your Visit, Step by Step

Before, During & After Your Visit

1 Before your visit

2 During your visit

  • Patients are seen in order of arrival by our clinical team.
  • A family member or caregiver is welcome in the exam room with you.
  • Digital X-ray and lab testing are available on site when your visit calls for them.
  • Questions about cost? Ask for a written estimate at any point — see costs & insurance.

3 After your visit

  • Your clinician explains findings and next steps before you leave; if a test is sent to an outside lab (usually back in about one business day), a clinician, nurse or medical assistant calls you with the result — or view it in our patient portal or your lab’s own portal (Labcorp or Sonora Quest).
  • Prescriptions go to your preferred pharmacy — and refill options are available if you run out later.
  • Records, work or school notes, and billing questions: call (520) 232-2525 or email [email protected].
  • If symptoms get worse, call us — or call 911 for an emergency.

Before You Arrive

Pre-Register Online: How It Works

Walk-ins are always welcome, no appointment needed. Pre-registering simply moves the paperwork to your phone. Can’t find your answer? Call us at (520) 232-2525.

What does pre-registering online actually do?

It moves the paperwork to your couch. When you pre-register online, you enter your contact details, insurance and the reason for your visit in a secure, HIPAA-compliant form that takes only a moment. When you arrive, the front desk confirms your photo ID and insurance card and you are checked in.

No. Walk-ins are always welcome Monday through Saturday, 7 AM to 7 PM, with no appointment and no referral. Pre-registering just shortens the part of the visit nobody enjoys.

It isn’t an appointment and there is no time slot. You are seen in order of arrival, with urgent cases first. We would rather be honest about that than hand you a time that doesn’t hold.

Yes. Anyone can complete the form on someone else’s behalf from their own phone; just fill out one registration per person who will be seen, and bring that person’s ID and insurance card to the visit.

Photo ID; your insurance card plus any Medicare Advantage or supplemental card; your current medications and doses; drug allergies; and your primary care provider’s name so we can send the visit note.

Yes. The form is encrypted and HIPAA-compliant, and it goes directly into our clinical system. It is used only for your care.

No. There is nothing to cancel and your registration does not expire, so it is ready whenever you do come in. If anything has changed by then, the front desk updates it in a minute.

Call 911 for anything life-threatening — chest pain, stroke symptoms, severe bleeding or trouble breathing. Call the Arizona Poison and Drug Information Center for a suspected poisoning or medication mix-up, and 988 for a mental-health crisis. For everything else that isn’t an emergency — illness, injury, infections, X-rays and labs — walk into Sanova Urgent Care on Oracle Road, Monday through Saturday, 7am to 7pm.

Yes. Ask the front desk for a visit summary, work or school excuse, or a copy of your X-ray or lab results. If you need care coordinated with a specialist or your primary care doctor, our providers will send the records and referral information on your behalf.

Start with our insurance & costs page for transparent self-pay pricing at Sanova, then use the AHCCCS and HealthCare.gov links below to see whether you qualify for Arizona Medicaid or a marketplace plan. We accept Medicare, Tricare, UnitedHealthcare, Blue Cross Blue Shield and most major plans if you are covered.

Walk in. If you are running low on a routine maintenance medication and can’t get a timely appointment with your primary care provider, our providers can evaluate you and write a bridge refill. We do not refill controlled substances.

If You Need Help Right Now

Arizona Poison and Drug Information Center

Free, 24/7 expert advice for poisonings, medication mix-ups, bites and stings. Based at the University of Arizona and serving Pima County. Call 1-800-222-1222.

988 Suicide & Crisis Lifeline

Free, confidential, 24/7 support for mental health or substance use crisis. Call or text 988.

Arizona Emergency Information Network

Official state alerts for wildfires, floods, heat emergencies, and public health events.

211 Arizona

Statewide referral line for food, housing, utility help, transportation, and health services. Dial 2-1-1.

From Our Providers

Latest Health Guides

Our newest articles on common symptoms, injuries and when to get care, written by the Sanova team.

Pima County Health Services

Pima County Health Department

County health programs, disease information, and public health notices for Tucson and surrounding communities.

Pima County Immunizations

Low-cost and no-cost vaccines for children and adults, including school-required immunizations.

Pima County Health Clinic Locations

Addresses and hours for county-run clinics across Pima County.

Pima County Environmental Quality

County programs covering air, water, and environmental health.

Pima County Air Monitoring

Current local air quality readings, useful during dust events and wildfire smoke.

What's in Our Air — Pima County

Plain-language explanation of local pollutants, including particulates from dust and smoke.

Arizona Statewide

Arizona Department of Health Services

The state health agency. Disease reporting, licensing, public health data, and health programs.

Arizona Heat Safety

State guidance on recognizing and preventing heat-related illness.

Heat.AZ.gov

Arizona's central heat resource hub, including cooling center information during extreme heat.

Valley Fever (Coccidioidomycosis) — AZDHS

Symptoms, testing, and risk information for the fungal infection endemic to Southern Arizona.

Arizona Immunization Program

Statewide vaccine information, schedules, and access programs.

Arizona School & Childcare Immunization Requirements (PDF)

The official state chart of vaccines required for school and childcare entry.

Arizona Vital Records

Order certified birth and death certificates through the state.

ASHLine — Arizona Smokers' Helpline

Free coaching, and free nicotine replacement for eligible Arizonans, to quit tobacco or vaping.

Arizona Center for Tobacco Cessation

The University of Arizona program behind ASHLine, with additional quit resources.

Weather, Heat & Air Quality in Our Area

National Weather Service — Tucson

Local forecasts, excessive heat warnings, monsoon outlooks, and flash flood alerts.

AirNow

National real-time air quality index by ZIP code, including 85739.

CDC — Heat and Your Health

How to recognize heat exhaustion and heat stroke, and what to do first.

National Health Information

Centers for Disease Control and Prevention

Federal source for illness, prevention, outbreak, and travel health information.

CDC Vaccine Schedules

Recommended immunization schedules for children, adolescents, and adults.

CDC Travelers' Health

Destination-specific vaccine and health guidance before international travel.

MedlinePlus

The National Library of Medicine's plain-language library covering conditions, medications, and lab tests.

HealthyChildren.org

Parent-facing guidance from the American Academy of Pediatrics on childhood illness, fever, and development.

FamilyDoctor.org

Patient education from the American Academy of Family Physicians on everyday conditions and prevention.

Insurance & Coverage

AHCCCS — Arizona's Medicaid Program

Eligibility, plan information, and member services for Arizona Medicaid.

Apply for AHCCCS Coverage

Direct application page for Arizona medical assistance.

HealthCare.gov

Federal marketplace for individual and family health plans, including open enrollment dates.

Medicare.gov

Official Medicare enrollment, coverage, and plan comparison.

Sanova accepts most major Arizona plans. See Costs & Insurance for our accepted plans and self-pay rates.

Verify a Clinician's License

Arizona Medical Board — Physician Lookup

Verify the license of any MD or DO practicing in Arizona.

Arizona State Board of Nursing

Verify the license of a registered nurse or nurse practitioner in Arizona.

You can confirm our clinicians' credentials here, and read more about them on Meet the Team.